Frequently Asked Questions

Have questions about your dental care? Our FAQ page is here to help. Find clear answers about treatments, insurance, appointments, payments, and more. We’re committed to making your experience comfortable, informed, and stress-free every step of the way.

• How do I schedule my appointment?

  You can schedule online or call our office at 830-598-5474.

  Schedule Online Call Us

• Does your office take walk-ins?

  Please schedule your appointment ahead of time prior to visiting us.

• Does your office accept Medicaid?

  No, currently we do not accept Medicaid.

• Where do I park?

  We have free onsite patient parking available.

• Do you offer financial support or payment plans?

  Yes, we partner with CareCredit® and Cherry to offer flexible financing plans. You can also join our in-house membership plan to save on preventative care and other services.

  External Financing Membership Plan

• What hours is your office open?

  Monday: 8:00 a.m. - 4:00 p.m.
  Tuesday: 8:00 a.m. - 4:00 p.m.
  Wednesday: 8:00 a.m. - 4:00 p.m.
  Thursday: 8:00 a.m. - 4:00 p.m.
  Friday: Closed
  Saturday: Closed
  Sunday: Closed

• How early should I arrive at my appointment?

  Please plan to arrive 10 to 15 minutes before your appointment starts, in case we need to update your patient or insurance information.

• How do I transfer dental records?

  Please contact us if you need to transfer your information to another practice.

• Do you accept insurance?

  Yes, we are in-network with a variety of major insurance carriers and accept many others.

• How long does an appointment take?

  Your appointment time will depend on the service or treatment being performed. A routine checkup typically takes around 30 minutes to one hour.

• What do I need to bring to my first appointment?

  Please bring your ID, insurance card (if using insurance), a list of medications you're currently taking, and a list of any medical conditions you have.